1. Log in with your personal ID

2. Hover over (do not click) the Admin button in the navigation bar

3. In the menu bar below it, click on ‘Users’

4. Enter the user’s last name, and first name OR enter the user’s e-mail under 'Userid'.

5. Under 'Options' click on the drop-down and select 'Change Password'

6. A ‘Password Reset Options’ window opens

7. Make sure the default option ‘Send Forgot Password email. The user must have an email address saved’ is chosen

8. Click ‘OK’

Email is sent to the user from 'CLCSupport@doc.gov', with a link to reset their password.

Thank you for waiting. I have reset your account. Your username is your OIG email address. You will receive an email titled, "Commerce Learning Center Password," from CLCSupport@doc.gov. The email will contain a link to reset your password. Be sure to check your junk and quarantine inbox for this email.

Please be aware that this 'URL' link is only valid for 48 hours. After the 48-hour validity period, clicking this link will navigate you to a page where you must re-enter your username to generate another email with a new link.