Support Category: VILT | Completion Request; ILT | Completion Request (select applicable)


Specialist Notes:


Completion marks for VILT/ILT sessions may take up to 5 business days to be processed and reflected in the user's transcript after the session ends.


  • If it has been less than 5 business days, please share the SR below.
  • If it has been more than 5 business days, request proof of attendance (if available) and escalate.


Should a user state they received a completion code from their training instructor, please refer to the ILT/VILT Survey SR.


Standard Response:


Thank you for your patience. Please note that Administrators have advised that session completions may take up to 5 business days to be processed after a session ends. We kindly ask that you check your completion status after this time.