Some browser or device settings may be grayed out, locked, or managed by the user’s organization. If the user confirms this during troubleshooting, complete all applicable steps, including trying another browser, and the issue persists, direct the user to their internal IT Help Desk for assistance with adjusting the setting.

Note: If the user’s IT team cannot adjust the setting and the issue continues, escalate.

We apologize for the inconvenience. Your browser or device settings appear to be managed by your organization. Please contact your internal IT Help Desk for assistance adjusting the restricted setting.