Account Related
Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. They...
Mon, 16 Dec, 2024 at 2:10 AM
Support Category: User Account | Account Info Update Request Specialist Notes: ATTENTION: This is only for DOC OIG. Standard Response: I ...
Thu, 4 Sep, 2025 at 4:28 AM
Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include: 1. Employment Type 2...
Mon, 16 Dec, 2024 at 2:12 AM
Support Category: User Account | No Account Specialist Notes: Standard Response: You should have received a self-registration link from your ser...
Mon, 16 Dec, 2024 at 2:13 AM
Support Category: User Account | No Account Specialist Notes: Please note that OIG contractors are not authorized to access the CLC. Standard R...
Mon, 16 Dec, 2024 at 2:14 AM
Support Category: Admin Assistance Specialist Notes: Standard Response: If you do not have admin rights, we would be happy to escalate this to t...
Mon, 16 Dec, 2024 at 2:15 AM
Support Category: LMS Navigation Specialist Notes: Standard Response: To change your time zone, please follow the steps below: 1. Once you'...
Tue, 16 Sep, 2025 at 8:39 AM
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