Support Category: Account Creation Inquiry Specialist Notes: Standard Response: You should have received a self-registration link from your serv...

Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. They...

Support Category: User Account | Account Info Update Request Specialist Notes: ATTENTION: This is only for DOC OIG.  Standard Response: I ...

Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include:  1. Employment Type 2...

Support Category: User Account | No Account Specialist Notes: Standard Response: You should have received a self-registration link from your ser...

Support Category: User Account | No Account Specialist Notes: Please note that OIG contractors are not authorized to access the CLC.  Standard R...

Support Category: User Account | Other Issues  Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked...

Support Category: User Account | Account Info Update Request Specialist Notes: If your user has a CLC account with one bureau but is moving to ano...

Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approved...

Support Category: Admin Assistance Specialist Notes: Standard Response: If you do not have admin rights, we would be happy to escalate this to t...